Shipping policy
Shipping Policy
Last Updated: July 28, 2026
Thank you for shopping with Maison Veyra. We take pride in delivering premium apparel with care and attention to quality. Please review our shipping policy below.
Order Processing
All orders are processed after your purchase is confirmed.
Because many of our products are made to order, please allow 2–7 business days for production and order processing before shipment. Processing times may be longer during holidays, promotions, or periods of high order volume.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Estimated Shipping Times
Estimated delivery times begin after your order has been processed and shipped.
United States
- Standard Shipping: 3–7 business days
Canada
- Standard Shipping: 5–10 business days
International
- Standard Shipping: 7–21 business days
Please note that these delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.
Shipping Confirmation & Tracking
Once your order ships, you will receive an email containing your tracking number.
Please allow 24–48 hours for tracking information to become active after receiving your shipping confirmation.
Shipping Delays
While we strive to meet estimated delivery times, unexpected delays can occasionally occur due to:
- Severe weather
- Carrier disruptions
- Customs inspections
- High shipping volumes
- Public holidays
Maison Veyra is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If you notice an error, please contact us immediately at supportvelorasolutions.store@gmail.com.
Once an order has entered production or has been shipped, we may be unable to change the delivery address.
Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
- Checking with household members or neighbors
- Looking around your delivery location
- Contacting the shipping carrier
If you still cannot locate your package, please contact us and we'll do our best to assist you.
Maison Veyra is not responsible for packages lost or stolen after they have been marked as delivered by the shipping carrier.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
After reviewing your request, we'll arrange a replacement or refund if appropriate.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
Contact Us
If you have any questions regarding your order or shipping, please contact us:
Maison Veyra
Email: supportvelorasolutions.store@gmail.com