Refund policy
Refund & Return Policy
Last Updated: July 28, 2026
At Maison Veyra, we're committed to delivering premium apparel with exceptional quality. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date for eligible items.
To qualify for a return, your item must:
- Be unworn, unwashed, and unused.
- Be in its original condition.
- Have all original tags attached.
- Be returned in its original packaging whenever possible.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Gift cards
- Final sale items
- Personalized or custom-made products
- Items marked as non-returnable at the time of purchase
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
After reviewing your request, we'll arrange a replacement or issue a refund when appropriate.
Exchanges
We currently do not offer direct exchanges.
If you'd like a different size or color, please return your eligible item for a refund (if approved) and place a new order.
Refunds
Once your returned item has been received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Original shipping charges are non-refundable unless the return is the result of our error or a defective product.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The item is defective.
- We shipped the incorrect product.
Order Changes & Cancellations
Because many of our products are made to order, orders begin processing shortly after they are placed.
If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once production has begun.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account.
- Contact your credit card company, as processing times may vary.
- Contact your bank for additional information.
If you've completed these steps and still haven't received your refund, please contact us.
Contact Us
If you have any questions about returns or refunds, please contact us:
Maison Veyra